Our Terms
Villa Siam
Booking Terms and Conditions
Villa Siam Booking Terms and Conditions becomes a binding agreement when you pay your deposit. Sending this payment constitutes your acceptance of and agreement to these terms, conditions, and restrictions as printed below.
1 GENERAL
Your contract is with the owners (“we”, “us” and “our” in these Booking Conditions) for the property known as Villa Siam (“the Property”). References to “you” or “your” or “the renter” are references to the person making the booking and all members of the holiday party.
These Booking Terms and Conditions form the basis of your contract with us so please read them carefully.
2 BOOKINGS
2.1 Deposit Payment
An initial deposit of 30% of the property rental must be paid to confirm a booking. Payment can be made by direct bank transfer to our account in Thailand. No contract will exist between you and us until receipt of payment. If payment has not been received within 5 banking days, we will presume that you have cancelled the reservation. Your reservation will be confirmed upon payment of a deposit.
2.2 Balance Payment
Payment of the outstanding balance is due 4 weeks before the arrival date, and we will send out a reminder close to the due date. If the booking is made within 2 weeks of the arrival date, 100% of the cost of the property rental shall be due at the time of booking. Payment can be made by direct bank transfer to our account in Thailand.
2.3 Exclusions & Additional Charges
Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakages. Fair wear and tear is accepted. All the above charges are payable by the renter locally. In some cases there may be a security deposit added to your invoice and payable with your balance 4 weeks before travel. The security deposit will be returned to you on departure if there is no damage to the property. The renter agrees to pay us for the cost of repairing or replacing (solely at our discretion) any item of property (or contents) at the villa, which is damaged due to negligence or willful default of the renter during the renter’s occupation, or which is missing. The person in whose name the booking is made acts on behalf of all other persons named, and becomes responsible to us for all payments in respect of the booking.
3 CANCELLATION POLICY
3.1Cancellation
Conditions If it becomes necessary to cancel all or any part of the booking, we must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing: 30 days or more before arrival date: Deposit forfeited – but credited for 9 months from the date of the cancellation confirmation. The credit can be used by the client or anyone on his or her behalf for any reservation at the villa, during any period. Within 30 days of arrival date: All payments are forfeited.
3.2 Cancellations and/or Alterations by Villa Siam
Although it is unlikely that we will have to make any changes to confirmed arrangements, it is sometimes unavoidable in which case we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the villa, we shall reserve the right to cancel the reservation, and refund you in full, less any bank transfer charges. We shall not be liable for any further obligations or claims by the client.
4 CHANGE OF BOOKING We may charge an administration fee for any change to the booking after a confirmation has been sent. All changes will be subject to approval.
5 ARRIVAL & DEPARTURE TIMES Guests should assume that check-in time is after 3 p.m., and check-out time is prior to 11 a.m.
6 REGISTERED GUESTS Only those persons stipulated on the booking form may reside at the villa as guests. Please notify us as soon as possible of any changes. The number of people staying at the villa must not exceed the maximum capacity indicated by you in the Villa Siam booking form, except in the case of infants (under two years old), or unless specifically authorised. Should the property manager find that the number of people staying at the property exceeds that on the booking form, he may, at the absolute discretion of the owner, ask the extra person or persons to vacate the property forthwith. No camping is permitted in the grounds or gardens adjacent to the villa.
7 INSURANCE It is a condition of the booking that the entire party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). We are not responsible to you and your party for any and all claims including any accidents related to the use of the property facilities or locally procured third party services such as, watercraft, water sports, jeep or motorbike rental etc. We will not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside our control such as civil disturbances, fires, floods, severe weather, acts of God, acts of Government etc.
8 COMPLAINTS Once the property has been booked and paid for in full, we will request flight arrival and departure details to pass on to the property manager. Once these have been received we shall provide you with the property manager contact details in case you should have any travel related problems. In the unlikely event of a problem with your rental property occurring, whilst you are abroad, you must inform us or the property manager so that the matter can be put right.
We do not accept responsibility for the breakdown of the supply of water, or electricity, nor of swimming pool filtration systems, though we will use our best endeavors to arrange for any such problems to be solved quickly. If there are any problems during the rental period, which could not be solved by dealing directly with the property manager, contact us immediately and we will use our best endeavors to rectify the situation. It is understood that infrastructure, local standards and conditions are often of a less developed nature in a remote resort location than in more urban environments.We will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems. Any complaints must be notified to the property manager within 24 hours of the cause of the complaint occurring. Should a problem remain unsolved please make a complaint in writing to us within 14 days of the completion of the rental period. If the villa is vacated before the end of the rental period without prior agreement with the property manager/owner, this may result in the loss of all rights to compensation.
9 CONDUCT & BEHAVIOUR The person signing the contract is responsible for the correct and appropriate behaviour of the guests staying at the property. Should any member of the party not behave in such a manner, the property manager may at his absolute discretion ask the offending guest or guests to vacate the property forthwith.
The renter agrees to pay us the cost of repairing or replacing (solely at our discretion) any item of property (or contents) at the villa which is damaged due to negligence or which is missing due to willful default of the renter during the renter’s occupation.
10 STAFF AT THE PROPERTY The service of staff is included at the property. Additional services such as those of cooks and/or drivers can usually be sourced. Please give ample notice as soon as possible; especially at peak holiday seasons and the property manager shall try to assist. We can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid by you as incurred.
11 VALUABLES Any valuables left at the property are left at one’s own risk. Neither the owner nor staff at the property is responsible for any loss or damage to valuables or other property. A secure safe is installed in the villa for guest use.
12 JURISDICTION Any contract that is made will be with the acceptance by both parties of these terms and conditions, which are governed by the courts of Thailand, and both parties will submit to the exclusive jurisdiction of the Thai courts.
13 AGREEMENT These Terms & Conditions govern all bookings for Villa Siam. Any booking made or order placed by you, whether through the villa’s website or otherwise, shall be deemed an offer by you to rent this accommodation subject to these terms & conditions. All bookings with us and all matters arising from them are subject to the courts of Thailand law and to the exclusive jurisdiction of the courts of Thailand. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services for Villa Siam are only available to persons who are at least 18 years old. By submitting a booking and making a payment you warrant and confirm to us that you have read these Terms & Conditions and agree to comply with them.